Refund & Returns

Effective Date: February 3, 2025

1. Introduction At EZInlays LLC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order from guyinagarage.com, this policy outlines the process and conditions for returns and refunds.

2. Eligibility for Returns We accept returns under the following conditions:

  • The return request is made within 30 days of the delivery date.
  • The item is unused, undamaged, and in its original packaging.
  • The item is not a custom or personalized product (custom-made items are non-refundable unless defective).
  • Proof of purchase is provided (e.g., order confirmation or receipt).

3. Non-Returnable Items Certain items are not eligible for return, including:

  • Custom-built or personalized items
  • Items marked as “Final Sale”
  • Products that show signs of wear, misuse, or alteration
  • Gift cards

4. How to Initiate a Return To initiate a return, please follow these steps:

  1. Contact our customer support at [email protected] with your order number and reason for return.
  2. Wait for approval and further instructions from our team.
  3. Securely package the item and include any original accessories and documentation.
  4. Ship the return to the address provided in the return authorization email.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service and purchasing shipping insurance as we are not responsible for lost or damaged returns.

6. Refund Process Once your return is received and inspected, we will process your refund under these conditions:

  • Approved refunds will be issued to the original payment method within 7-14 business days.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).
  • If the return is denied due to ineligibility, we will notify you and offer to return the item at your expense.

7. Exchanges We only replace items if they are defective. If you need an exchange, please contact us at [email protected].

8. Defective or Incorrect Items If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery with supporting photos. We will provide a replacement or refund at no additional cost.

9. Late or Missing Refunds If you haven’t received your refund after 14 business days, please:

  • Check with your bank or payment provider.
  • Contact us at [email protected] for assistance.

10. Contact Information For any return or refund inquiries, please contact us:

EZInlays LLC
Logan, UT 84321
Email: [email protected]

This policy ensures a fair and transparent return process for our customers while protecting our business interests. If you have any questions, don’t hesitate to reach out!